HTF / 109
Customer Opinion Survey
Section A
Name :
Company Name :
Telephone Number :
Fax Number :
Name of your HellermannTyton Representative :
Please tick appropriate boxes
Service Attribute
The service we receive from HellermannTyton
Bad
Excellent
1
2
3
4
5
6
Product Attributes
1. Product Range
2. Product Quality
3. Product Availability
4. Promotional Material
5. Value for Money
Delivery / Service
6. On-Time Delivery
7. Technical Support / After Sales Service
8. Representatives (Call Frequency, Expertise, Support)
9. Telephone System
10. Stores (Collections & Deliveries) Staff
Staff
11. Willingness to Help
12. Management (Access & Visits)
13. Internal Sales (Efficiency, Understanding Needs, Helpfulness)
14. Credit Control (Efficiency & Courteousness) Perception
Perception
15. Efficiency
16. Overall
Section B
Would you use any / all of the following :
Never
Now
End 2010
End 2011
a) a website
b) e-mail communications
c) on-line ordering
d) electronic transfers
Section C
Yes
No
Would you recommend HellermannTyton to colleagues and associates ?
Would improving our current “BEE” status benefit your company ?
Do you benefit from our ISO 9001 : 2000 or ISO 14001 Quality Accreditation ?
Comments / Suggestions / Additional Products :
